关键词:
MIS
Business process reengineering
Customer satisfaction
Journals
Leadership
Business process management
Organizations
Redesign
Automotive industry
Knowledge management
Innovation
Literature reviews
Transformations
Human resources
Management reviews
Electronic commerce
Automotive engineering
摘要:
Digital transformation is widely affecting various industries particularly healthcare, telecommunications, automotive, banking and manufacturing sectors. It enables innovation practices, improved designs, and new business models, and shapes how organizations create value on the Internet. Companies can leverage robust customer relationships and increase cross selling opportunities through successful digital transformation. Digital transformation is not solely about acquiring and deploying the fit for purpose technologies; rather it is a significant approach in tackling managerial issues such as human resources, business efficiency, and business process redesign. According to Hess, digital transformation has become a high priority on the leadership agenda of many organizations. Here, Nadeem et al review current understanding of this digital transformation notion in the extant literature, and to explore what digital transformation entails.